How can I make a claim?24757
Claim for vet fees or pre-authorisations
To claim for vet fees for dogs and cats or to submit a pre-authorisation, your vet can do this on your behalf through Pawtal, our online claims system for vets. This means there is no paper work required and claims can be dealt with much quicker.
If you still need a paper claim form, follow the instructions on our How to make a claim page.
Repeat medication claims
To claim for repeat medication, you’ll need to log into your online account and follow the instructions for ‘How to make a new claim’.
For all other claims please call us on 0344 557 0300
Monday – Saturday: 09:00 – 17:00
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