Find someone to talk to
The loss of a pet can be difficult to deal with. You may be struggling to cope with a range of emotions or need advice to help you make the best decisions for your pet and your family. Here are some resources you may find useful if you’d like to speak to someone who understands what you are going through.
Don’t hesitate to call the Blue Cross Pet Bereavement Support Service on 0800 096 6606. The conversation is completely confidential, and you can phone up just once or as many times as you like. If you’re not quite ready to talk, or you find it easier to write, you can get in touch using their confidential online form, or through their webchat.
The Blue Cross Pet Bereavement Support Service will be able to help you every day from 8.30am – 8.30pm.
Cats Protection have a confidential phone line called Paws to Listen for cat owners suffering grief or bereavement. They also have an email support service and can be contacted on this email address firstname.lastname@example.org
You can contact them on 0800 024 9494.
Cancelling your policy
We appreciate that this is a difficult time and therefore we can cancel your policy via Live chat, email email@example.com or by calling our friendly UK team on 0344 557 0300.
The cancellation will not affect the review of any claim you are intending to submit, providing that the premium for the treatment period has been paid. All this will do is stop any future payments from being debited.
Thinking of claiming for our Death of Pet benefit?
This benefit looks to reimburse a percentage of the purchase price that you paid for your pet.
This will be dependent on your pets age at the time of sadly passing. This benefit is not applicable for dogs over the age of 8 and cats over the age of 10 if the death is as a result of disease or illness.
Death of Pet benefit will only be paid in the event of an accident for dogs over the age of 9 and cats over the age of 11. If you have selected Gold or Platinum cover, this benefit is not applicable if your pet dies due to illness and is aged 9 years or over in the case of dogs and 11 years or over in the case of cats. Death of Pet benefit is not available with Silver cover.
Please ensure that you provide us with any required documents otherwise this may cause a delay when processing your claim.
Please send all completed forms to firstname.lastname@example.org or by post to:
Animal Friends Insurance Ltd, Number 1 The Crescent, Sunrise Way, Amesbury, Wiltshire, SP4 7QA.
We will aim to process your claim within 5-7 working days. You can discuss your claim by calling us on 0344 557 0300 9am-5pm Monday to Saturday