Paul Cranwell - policyholder
I have been arranging insurances for over 40 years ranging from personal liability, car, home, business, pets, boats, BTL, etc.. It's not always about the level of premium (which by the way you were competitive in any case), its about what happens when you make a claim.
I can tell you that the very speedy communication and level of professional service, after we made our claim, has been quite outstanding and you are a credit to your industry. I am genuinely very grateful for this level of service.