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Fed up with your current pet insurer?

Had enough of your existing pet insurer? Consider switching to Animal Friends! We’re pet insurance experts, providing affordable dog and cat insurance to customers for over 20 years.

Poor customer service?

Animal Friends provides…

  • Fully-staffed customer service team
  • Open Monday to Saturday
  • Free vet video consultations 24/7*
  • Vet pre-authorisation within an hour**

Expensive renewal premiums?

Animal Friends provides…

  • Affordable pet insurance
  • Cover levels up to £6000
  • Free vet video consultations 24/7*
  • Extra benefits included with most policies

Switching made simple

Cover starts immediately if you’re switching from another insurer, providing a seamless transition with no period where your pet is not covered.

This means that you can switch providers and rest assured that your pet receives continuous cover.


Fed up with your current pet insurer? 7

Before you get started…

Please ensure you can meet the following Terms and Conditions before you join Animal Friends.

  • Your pet must currently be covered by an annual pet insurance policy with another insurer.
  • You must be covered up to the start date of your Animal Friends policy – there can be no gaps in cover or payment.
  • If you switch to Animal Friends the waiting period would be:
    • For accidents, there is a waiting period of 2 days, from the start of your policies
    • For illnesses, you would be covered straight away. (This does not include any pre-existing conditions)
  • The policy you switch from can’t be a free short-term or trial policy.
  • If you need to make a claim for any accident or illness which begins in this period, you will be asked to send us evidence of your previous policy, such as a copy of your previous insurance schedule.

*Dog and cat policies provide free access to Joii vet video consultations, 24/7, 365 days a year.
** Timeframes are subject to us having all the required information including full vet history and invoices. The claim is subject to the exclusions and limitations of your policy.

We have a range of pet insurance policies to suit your needs

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